Utilities Customer Experience Journey Mapping (#CXJM) *FREE Event, London 9th May 2017*
Rebooting Utilities Customer Experience Strategy
For the Utilities Industry between 2010 and 2011 the proportion of satisfied and very satisfied customers fell from around 60 to 50 per cent. Thereafter satisfaction has remained broadly stable at around 50%, edging up slightly since 2014 and reaching 54% in Q4 2016 (according to Ofgem). There is clearly a need to address this tide of disquiet and re-energize the utility customer experience.
What is Utilities Customer Experience Journey Mapping #CXJM?
Oracle's Utilities customer journey mapping and experience designs are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first-hand knowledge of an emerging, human-centred approach to customer experience design from a utilities customer’s point of view.
This interactive workshop will include:
What participants will learn:
The most powerful tool for customer-centred strategy, and how to introduce
journey mapping into your organisation for immediate action.
Click to watch and find out more!