Private Healthcare Customer Experience Journey Mapping (#CXJM)
*FREE Event, London 21st September 2017*
Private Healthcare is experiencing unprecedented change. It’s already the case that 40% of direct PMI members switch suppliers annually, typically due to poor experience, negative referral / treatment process, or high costs.
Delivering exceptional experience for your customers is becoming a fundamental part of private healthcare delivery.
The power of customer experience lies in the organisation’s ability to utilise meaningful customer data to attract those members who switch, and retain those who already have membership, whilst preserving growing revenue and continuously developing your brand.
Oracle's Private Healthcare customer journey mapping and experience designs are among the most powerful tools customer centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action.
Oracle and Enigen are hosting and delivering this highly interactive workshop tailored exclusively for your industry and will include:
How will I benefit?
Through engaging with peers and expert coaches, you will gain first-hand knowledge of an emerging human centred outside-in approach to customer experience design. Learn how to introduce journey mapping into your organisation for immediate action and results. Build your network; share insights, challenges, and best practice with professionals in your industry.
12:00 Noon Welcome and Networking Lunch
12:30 pm - 1:15 pm Overview of #CXJM and its benefits to Private Healthcare organisations
1:15 pm - 4:00 pm Hands on team exercises
4:00 pm - 4:30 pm #CXJM in Private Healthcare sector-industry insights discussion, success stories, wrap up & next steps